Joint Commission Accreditation

This facility is accredited by The Joint Commission. The purpose of the survey and accreditation process is to evaluate the organization’s compliance with nationally established Joint Commission Standards that relate to quality of care, safety of care, and safety in the environment of care. The design of the survey process is to facilitate the hospital’s continuous operational improvement, as well as the self-assessment of the organization’s performance using Joint Commission standards.

Tri-City Regional Medical Center achieved a successful three year accreditation in April 2007. Joint Commission Surveys continue to be unannounced. The hospital’s next anticipated survey can be anytime during the next 18 months. We anticipate a survey prior to May, 2010. The Joint Commission, through the survey process evaluates an organization’s compliance with applicable standards based on the following:

• Tracing the care delivered to patients
• Verbal and written information provided to The Joint Commission
• On-site observations and interviews by Joint Commission surveyors
• Documents provided by the organization

Due to the unannounced survey process, we are not able to post the exact date of the next survey. In the past, Public Information Interviews [PII] could be conducted during an on-site survey if a member of the community requested an interview with surveyors within five [5] days of the scheduled survey date.

The hospital makes every effort to resolve quality of care and safety issues on an ongoing basis. Consistent with our mission, our goal is to continuously improve care and service. Please contact a member of our administrative or Quality Management team who will promptly investigate and respond to any concerns that you have identified. If you feel that we have not resolved your concerns, you may also notify The Joint Commission.

Administrative and Quality Management Staff

Sandra J. Anaya, RN 562-860-0401, 331 sjanaya@tri-cityrmc.org

Ed Chilcote, LVN 562-860-0401, 280 echilcote@tri-cityrmc.org

Lorena Garcia, Patient Liaison 562-860-0401, 349 lgarcia@tri-cityrmc.org

Joint Commission

Complaint Hotline 800-994-6610 complaint@jcaho.org