Joint Commission Accreditation

 

This facility is accredited by the Joint Commission on Accreditation of Healthcare Organizations [JCAHO].  The purpose of the survey and accreditation process is to evaluate the organization’s compliance with nationally established Joint Commission Standards that relate to quality of care, safety of care, and safety in the environment of care.   The design of the survey process is to facilitate the hospital’s continuous operational improvement, as well as the self-assessment of the organization’s performance using Joint Commission standards.

 

 

Tri-City Regional Medical Center achieved a successful three year accreditation in February, 2004.  Starting in January, 2006, Joint Commission Surveys will be unannounced. The hospital’s next anticipated survey will be in the first quarter of 2007. Thereafter, the survey process can occur between 18 and 36 months of the last successful survey.  The survey process evaluates an organization’s compliance with applicable standards based on the following:

·         Tracing the care delivered to patients

·         Verbal and written information provided to the Joint Commission

·         On-site observations and interviews by Joint Commission surveyors

·         Documents provided by the organization

 

Due to the unannounced survey process, we are not able to post the exact date of the next survey.  In the past, Public Information Interviews [PII] could be conducted during an on-site survey if a member of the community requested an interview with surveyors within five [5] days of the scheduled survey date.

 

The hospital makes every effort to resolve quality of care and safety issues on an ongoing basis.  Consistent with our mission, our goal is to continuously improve care and service.   You may contact a member of our Quality Assessment and Performance Improvement staff who will promptly investigate and respond to any concerns that you have identified. If you feel that the hospital has not addressed the issue, you may notify the Joint Commission of Healthcare Organizations. 

 

Quality Assessment and Performance Improvement Staff

 

Sandra J. Anaya RN                           562-860-0401, 331                 sjanaya@tri-cityrmc.org

Ed Chilcote LVN                               562-860-0401, 280                  echilcote@tri-cityrmc.org

Loraine Garcia, Patient Liaison          562-860-0401, 349                  lgarcia@tri-cityrmc.org

 

Joint Commission

Complaint Hotline                              800-994-6610                          complaint@jcaho.org